Terms and Conditions

Tour Policies

Cancellation and Rescheduling

The tour prices listed are per guest. There are no additional fees or charges of any kind. We are very appreciative of your business and understand that occasionally you may need to alter your plans. Please provide us with as much notice as possible of any cancellations or schedule adjustments that you require to allow us to release your reservation for another guest. We are charged a processing fee for every credit card transaction, a cancellation results in Jetboy Helicopters having to pay two separate fees. As a result a $20 service fee will be charged for all cancellations.

If you need to cancel your reservation you may do so up to 48 hours in advance with no additional penalty. You will be charged 50% of the total cost of your tour if cancellation is received less than 48 hours, but more than 24 hours in advance. Cancellations with less than 24 hours notice will be charged the full amount. Flights rescheduled with less than 48 hours notice become non-refundable.

Single Passenger Tours

Single passengers will be seated with existing tour groups when possible. At the time of booking, single guests will be informed as to whether there are individual seats available. If there are no single seats available, individual guests will have the option to purchase the tour at the private tour rate ($100 additional fee). Single seats are only available for existing tours on which all seats have not been purchased, in the event that the existing tour group cancels or reschedules their flight, the single seat will no longer be offered.  In that case the single passenger will be offered either a refund, or the opportunity to reschedule on another flight. Availability is not guaranteed on the same date and or time.  Jetboy Helicopters does not offer single passenger tours unless these conditions are met.

General Information

Weight and Balance

All of our tours are flown in the Robinson R44 Helicopter. This is a 4 seat helicopter that seats the pilot plus 3 passengers. No individual guest may weigh more than 290 lbs, cumulative weight limit for each party is 600lbs. Depending on the flight selected additional weight limitations may apply. You will be asked to provide the names and weights of all guests at the time of booking, or prior to the flight so that the weight and balance can be calculated for the aircraft per FAA regulations. Scales are available at our facility and it may be necessary to weigh each passenger in order to properly load the helicopter for your flight.

Children

Children under the age of 2 fly free with a parent or guardian if held on that person’s lap. Children over the age of 2 must be seated in their own seat with a seatbelt fastened, this is dictated by the FAA and the requirement cannot be waived.

Cancellation or Alteration of Flights by Jetboy Helicopters

Tour times listed are approximate and may vary. We reserve the right to cancel or alter any flight for any reason if the pilot in command of that flight deems it necessary. Potential factors that may necessitate these actions can include, but are not limited to, adverse weather conditions, FAA imposed flight restrictions, distractions within the aircraft, and or any impediment to the navigation or safety of the flight for any reason.

Billing and Refunds

Your credit card will be billed at the time the reservation is made. Refunds will be promptly credited back to the same card. Full refunds, minus a $20 processing fee, will be issued for reservations cancelled with at least 48 hours notice, and for flights cancelled prior to takeoff due to weather, FAA imposed flight restrictions, aircraft maintenance, or Jetboy Helicopters personel needs. Partial refunds equal to 50% of the total amount will be issued for reservations cancelled less than 48 hours, but more than 24 hours prior to the time of the reservation. Refunds will not be issued for reservations cancelled with less than 24 hours notice, or for flights that may require alteration of tour routing as deemed necessary by the pilot in command. The pilot in command will have the authority to amend the flight itinerary as necessary to provide a safe flight within the time provided for the specific tour being flown.

Release of Liability

All guests are required to sign a standard Release of Liability form which indemnifies Jetboy Helicopters, and Griffon Helicopters, against any and all claims that may occur as a result of your flight and your visit with us. The form will be available for you to read and sign at the time of check in and will need to be completed prior to your flight. Please be prepared to provide a driver’s license/passport/government ID for verification.

Charter Flights

Arrival/Departure Times

We encourage our charter guests to arrive 30 minutes prior to the scheduled departure time to allow for weighing and loading of baggage and passengers.  Please bear this in mind when scheduling your time of departure.

  • We include a 15 minute grace period after the scheduled departure time at no charge.
  • Late arrivals which cause the flight to depart after the 15 minute grace period will incur standby time at a rate of $150 per hour, with a one hour minimum, to be billed prior to departure.
  • We do not hold the aircraft for longer than 1 hour past the scheduled time of departure unless specific arrangements for additional standby time are made with Jetboy Helicopters.
  • These arrangements must be acknowledged either in writing or electronically (text or email), by both parties in order to hold an aircraft beyond the 1 hour limit.
  • Additional standby time may or may not be available depending on aircraft and pilot scheduling.
  • In the absence of such an agreement, the aircraft will depart promptly at 1 hour after scheduled departure.

We will make every effort to contact guests who are late in arriving for their flights, but we cannot hold an aircraft and pilot indefinitely.  No refunds will be issued for late arrivals, or no-shows.

Standby Time – Standby time available at the rate of $150 per hour, or portion thereof for up to 2 hours (please contact us for details on extended standby rates).
Overnight Fees – Between the hours of 8pm and 8am an overnight fee of $500 will be applied.
Cancellation Policy – We require at least 48 hours notice for cancellations. A charge of 50% of the total fare will be charged for cancellations less than 48 hours in advance.  No shows or missed flights are a full 100% forfeiture.
Weight Limits – Each passenger, plus their baggage must weigh less than 290 lbs. Passengers and baggage cumulatively must weigh less than 600lbs. Additional weight limitations may apply based on required fuel load, you will be informed at the time of booking if this applies to your flight.
Security Check– Jetboy Helicopters reserves the right to conduct, and will conduct, a security check, including a search of all persons and baggage prior to any flight.
Carriage of Marijuana and or Narcotics – We do not allow any controlled substances to be carried on board our aircraft. This includes medical marijuana, even if a prescription is presented.
Carriage of Firearms – No firearms of any kind are allowed on our aircraft. Exceptions are made only for Federal, State, or Municipal agents who are properly authorized to carry weapons.
Medical Oxygen – We are not authorized to allow medical oxygen on board our aircraft.
Hazardous Materials – We are not authorized to allow any hazardous materials on board our aircraft. If you are unsure if an item that you intend to travel with falls under this classification please ask in advance.

 

 

Gift Certificates

Gift Certificates are non-refundable. The value of the certificate at purchase is calculated at the current price of the tour package which is specified on the certificate. That value will be honored for one year or, if it represents a limited time discount offer, until that offer expires. Subsequent to that time, (or at any time prior, should the bearer so choose), it’s value can be applied toward any Jetboy Helicopters tour or merchandise. After it’s initial use the certificate will continue to hold any unspent residual value, which can be applied toward the purchase of additional Jetboy services or products, but cannot be redeemed for cash or refund.

Gift Certificates are redeemable by the holder unless reported as lost or stolen by the original purchaser prior to redemption. Certificates are only valid if properly signed by the owner of Jetboy Helicopters, no other entity is authorized to issue or validate gift certificates for Jetboy Helicopters.

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We pride ourselves on the relationships that we build with our guests.
Please don’t hesitate to contact us with any questions or concerns regarding these policies.

Contact Us: (888)453-8269